F.A.Qs

SHIPPING & RETURNS

Do I Need to Pay Import Fees and Taxes?

For customers outside the United States, you may be responsible for customs duties and tax fees. Each country has its regulations in this regard, so we recommend checking your domestic rules and regulations for more information. Please note that import and tax fees are not within my control.

 

What Is the Delivery Time?

The delivery time depends on the shipping method you choose. Typically, the standard delivery time is 2-10 weeks. If you order a wooden box, please remember that I will order them individually once a month. Depending on when you place your order, it may take a little longer for the painting to be shipped.

 

How Much Does Shipping Cost?

I offer worldwide shipping! To check availability for your country, add a product to your cart and proceed to checkout. If your country isn’t listed, email me at lucysinkkonen@gmail.com so we can try to accommodate you.
If you're in St. Paul, Minnesota, you can also collect your painting directly from my studio in St. Paul.

 

Do You Accept Returns?

Yes, you can return your painting in 14 days after receiving it. Due to the delicate nature of the artwork during shipping, the painting must be returned in its original packaging and made sure that it’s secure for shipment. The painting must be returned in the same condition as when it was sent. If you need to return your painting, please contact me at lucysinkkonen@gmail.com The shipping fees are paid by the customer.

 

Can I Cancel My Order? 

You can cancel your order within 7 days if your order has not been shipped.
If you cancel any later, you will receive 70% of your order value.

 

My Country Is Not Available at Checkout

If your country is not listed during checkout, please email me your address so I can check the availability of shipping to your location.

 

COMMISSIONED ART 

Can I Order Commissioned Art?

Yes! Please email me at lucysinkkonen@gmail.com to discuss your request. I take on a limited number of commissions each year.

Are the commissioned artworks the same price as the ones listed online? 

No, commissions are priced slightly higher. They require extra materials and time due to additional creative processes, planning, and meetings with the buyer.

 

LIVE PAINTINGS

Do you travel to do live paintings?

Yes! I can do live wedding paintings. We will work together to bring to life the painting of your dreams. 

For weddings local to the Upper Midwest, 
packages range from:

$2000 - $3500
depending on canvas size, date, and location of event.
I am local to St. Paul, Minnesota, and am ready and willing to travel anywhere to celebrate your love!

For weddings requiring flight travel, packages range from:
$3500 - $6000

Please email me at lucysinkkonen@gmail.com for more information. 

CUSTOMER SERVICE 

I am waiting for a response via email or/and Instagram.

I’m thrilled to receive so many emails and DMs, and I try to respond as quickly as possible. Sometimes, response times vary as I may be waiting on external information. Please keep in mind that we’re a small business with limited customer service hours.

If your request is urgent, email me at lucysinkkonen@gmail.com as DMs can occasionally get lost. Feel free to follow up if you don’t hear back promptly!